Shipping Policy

Processing time and delivery

Please allow 1-10 working days processing time & 2 working days for UK delivery once shipped as we use tracked 48. International delivery will vary around 5-15 working days. Delivery delays may occur due to potential Royal Mail strikes.

All items are sent with Royal Mail tracked 48. Please ensure that somebody is home to sign for the parcel. Please allow an extra 1-14 days processing time during restocks, sale periods and holidays and Black Friday.

Once orders have been processed and shipped, you will receive a confirmation email including the tracking information. Please allow up to 24-48 hours for tracking activity to become available after receiving a dispatched email.

All orders are shipped out Monday-Friday. We do not ship out on weekends.

Please contact info@nightrainskincare.com for any delivery issues.

Address issues

It is the customers responsibility to provide a full and valid address. If you need to make an amendment to your address please contact info@nightrainskincare.com. We can not guarantee that we will be able to change your address (especially during busy periods) as orders are often sent out faster than the recommended processing times. If for any reason that we are unable to amend the address, we can not be held liable for any orders delivered to the wrong address. It is the customers responsibility to contact the courier and arrange a redelivery.

If an invalid address is provided and for any reason it is unable to be changed, your order may be cancelled and you will receive a full refund.

Damaged, Missing or Wrong Orders

If in the unfortunate circumstance where you receive a damaged or wrong order, please contact info@nightrainskincare.com as soon as possible with a clear picture of the order received, including the invoice that is in the package, your order number and full name and you will be assisted. In the event where you do not have proof of the invoice that was in the order for wrong orders, we may not be able to issue a replacement or refund as that is crucial for us to look into the issue.

We are not held liable for any missing deliveries that have been signed for & are marked delivered. The courier is responsible so please contact them for incorrect delivery.

Returned orders and Returns

If for any reason your order is returned back to Nightrain Skincare, you will be refunded your full order amount minus the delivery charges.

Please be aware that all sales are final and we don not accept returns for hygiene and safety reasons.

Customs, duties and Taxes

Nightrain Skincare are not liable for any fees that you may be charged.

Good comfort bar

This will be my second time purchasing it what I can say is that it’s the best feminine intimate product I’ve ever used as I’ve tried so many other brands and nothing worked for me at all until i discovered Night Train and made my first order this year January 2024 also I’ve used the ‘’ good comfort gel’’ I’m in love with both products it does the job especially if you’ve suffered from UTI, BV, Thrush etc. This will make it my 3rd order lol of these amazing products so far haha I’ve currently stocked up on both products now as they also last a very long time too I will definitely be a forever customer right here! 🥰🙏🏽

Best face oil

I was introduced to this oil by my friend who came over for a sleep over in summer, ever since I haven’t stopped using it. It hydrates and clears my skin!

Love the gentle moisture

I had BV issues and this soap helped soothe me

I saw this soap on TikTok and people raving about it so I bought the sample. Honestly not only does it leave my kitty fresh but the whole bathroom smells good lol. I had BV issues where it was inflamed and this soothed it, the fishy smell is gone thanks to this soap. I don't feel itchy no more and feel lightweight. Highly recommend this soap.

Bought this oil plenty of times before it is just perfect for me 🩷